Technical problems that are solved at the speed of light,
so that your company can continue to run.
That's what you get when you choose Direct as an IT partner.
Count on the support of a dedicated IT team. We help you prevent problems and solve them as quickly as possible, but also ensure that they do not come back.
Your personal service desk
Our trilingual service desk team of Microsoft certified engineers is ready to answer your emails, phones or instant messages.
We use strict Service Level Agreements to guarantee a fast, high-quality service.
Our customer portal gives you an overview of your tickets, projects and invoices.
With our managed service desk formula at a fixed price per month per user, you receive complete transparency and control over your IT budget.
All Around Support
Trilingual Service Desk Engineers are ready for all your mails, phones and chat messages.
We take over certain responsibilities partly or completely from you.
We look for solutions and causes, often before you notice this yourself.
|Customer Experience portal||V||V||V|
|Remote Monitoring & Management||V||V||V|
|8am-5pm Remote Maintenance & Support||V||V||V|
|Microsoft App Patching||V||V||V|
|Managed Local & Remote Printing||V||V||V|
|8am-5pm OnSite Maintenance & Support||X||V||V|
|Network Devices Monitoring||V||V||V|
|Remote Access to PC for users||V||V||V|
|Managed Email Signatures||X||V||V|
|Azure Virtual Desktop Management||V||V||V|
|24/7 Maintenance & Support||X||X||V|
Like your own IT team
Our service desk engineers know your business – thanks to our managed approach. This way they can help you even faster.
Always the right expert
Our team consists of dedicated professionals. This way, your project is always tackled by the most qualified person.
Our monitoring detects problems 24/7. We always aim to prevent, not fix. Is something going wrong? Our team will try to fix it before you even notice.
When it comes to cybersecurity, your employees are your weakest link. We reduce that risk by educating them with training and advice.
Control your budget
For a fixed amount per month per user, we ensure that everything keeps running as it should.
You get access to a personal webpage with an overview of tickets, projects and invoices: your customer portal.
Managed Support, iets voor jou?
Request the help and support of our dedicated IT-team. Keep your company running in tip top shape and don’t get slowed down due to technical challenges.