Customer Success

Working together on the success of your investment.
Get the most out of technology and assure your company of optimal support.


Customer Success


Optimize an IT budget, coordinate long-term technology investments, and interpret market trends. We deliver our in-house experts or virtual CIO’s to figure things out for you.



Comprehensive analysis and research


Know where you stand, what the possibilities are and what your future plan should be.


Aligned with reality


Leverage best practices from hundreds of other companies. Advise on budget, strategy and innovation of best in class companies.


Continuous follow-up


We are only satisfied when you are satisfied. Thanks to regular business reviews and regular follow-up, we achieve the set goals together.


CUSTOMER SUCCES PLANS Watch Watch Guard Guard Shield Shield
Customer Successarrow_forward
IT Budget Preparation V V Bi-Annual
IT Documentation V V V
Technology Business Review Meeting V V Quarterly
Asset & Inventory Management Report X V On Request
Executive Report X X On Request
IT Projects Consulting X X V


Strategic partner


Direct is a strategic partner that looks beyond the purely operational. Someone who continuously examines how IT can help your company grow.





For a fixed amount per month. Unlike a permanent employee, you only get support if you really need someone.



Objective and independent


Your growth is central. We use reports and strategies that are objective and from a non-commercial perspective.



Access to the whole team


You will bring in the specialized knowledge and expertise of our 30-strong IT team.


Access to an experience pool


Adopting new solutions or technologies is challenging. Our experts alleviate this by giving your users the necessary guidance and training to get started. In addition to this, our dedicated customer portal enables a smooth transition to more productive and safe workflows.